Neato XV Replacement Wheel
Description
- Neato replacement wheel
- Replacement for your XV series Neato Robotics Robot Vacuums
- RobotShop is an authorized reseller of Neato Robotics parts
The new wheels worked great. The old ones were worn out and now, no slipping!
I had not remembered how much tread had once been on the vacuum's wheels. My old wheels were essentially bald and the vacuum was traveling like a boat with one oar in the water. Now it's cruising all over the house and is so happy! Super easy to replace the wheels.
My 2 XV12s started having problem traveling across my carpet because the wheels were wore down so much. At the same time I was getting occasional "clear my path" errors. Originally I did not attribute this to wheel problems, but wanted to replace them anyway. The wheels were on back order at Roboshop so I ordered 4 off e-bay. They were not original neato wheels, they were 3D printed. When I received them they looked comparable to neato wheels, only a plastic. After installing these wheels the "clear my path" error was more prevalant and at times I could hear the wheel motors turning, but no movement. Robotshop finally got the wheels in stock and I ordered 4. Both my neatos are back doing their job, without the "clear my path" error. perfect. One machine is 4 years old and the other is three.
Mes 2 XV12s ont commencé à avoir du mal à voyager sur mon tapis parce que les roues étaient tellement usées. En même temps, je recevais de temps en temps des erreurs "efface mon chemin". À l'origine, je ne l'attribuais pas aux problèmes de roues, mais je voulais tout de même les remplacer. Les roues étaient en rupture de stock chez Roboshop, j'ai donc commandé 4 sur e-bay. Ce n'étaient pas des roues neato d'origine, elles étaient imprimées en 3D. Quand je les ai reçues, elles ressemblaient à des roues neato, seulement à un plastique. Après l’installation de ces roues, l’erreur "nettoyer mon chemin" était plus répandue et j’entendais parfois les moteurs de roue tourner, mais aucun mouvement. Robotshop a enfin eu les roues en stock et j'en ai commandé 4. Mes deux neatos sont de retour, sans l'erreur "clear my path". parfait. Une machine a 4 ans et l'autre trois.
The wheels are great. Easy to install and work like new.
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Refund Policy
If you are not satisfied with a product purchased from the Site, you may request a return within 30 days from the delivery date, unless the product is listed under the Return Exceptions below or is subject to specific return conditions noted on the product page.
This return policy also applies, as a minimum standard, to products sold and fulfilled by third-party vendors through the Marketplace.
Please review the Return Conditions, Return Exceptions and the process on How to Request a Return Authorization (RA) before initiating a return request.
Returns under this policy concern non-defective products. In the case of a confirmed manufacturing defect, remedies are handled under the Warranty terms, at the Vendor's discretion. See the Warranty section.
Return Conditions
To qualify for a refund under the 30-day return policy, all of the following conditions must be met:
- A valid Return Authorization (RA) number must be obtained prior to returning the product. Returns without an RA number will be refused.
- The RA number is valid for 30 days. The returned item must be received within that period.
- The RA number must be included with the return.
- Products must be returned in unused, unmodified condition (e.g., no scratches, alterations, missing parts, or signs of installation/use) and in their original packaging, suitable for resale.
- Shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, except in cases of a product confirmed defective through RobotShop's troubleshooting process or of a verified shipping error by RobotShop.
- Refunds are processed within 7 days after receipt and inspection of the returned item.
- A $100 cleaning fee may apply to domestic robots returned in used or unclean condition.
- A 20% restocking fee may apply to large-quantity returns of items ordered specifically for the customer from the manufacturer or not part of RobotShop's standard inventory.
Return Exceptions
The following products are not eligible for return or refund under this policy:
- Used, damaged, or modified products — Items that show signs of use, wear, or alteration, making them unsuitable for resale.
- Consumables — Use and wear-and-tear components, altered or depleted through use (e.g., batteries, belts, brushes, gears, filament, tires, disposable bags, lubricants, greases, waxes, etc.). Not eligible for return once opened or used.
- Perishables — Goods liable to deteriorate or expire rapidly. Not eligible for return.
- Sealed goods (health or hygiene) — Items sealed for health-protection or hygiene reasons (e.g., masks, gloves, odor-absorbing products). Not eligible for return once unsealed.
- Build-it-yourself products and items requiring customer assembly — Including robots & kits, robot parts, and other products requiring assembly or soldering. Not eligible for return once assembled, soldered, or installed.
- Digital Goods, Software, and Apps — Final sale only, due to licensing restrictions.
- Clearance Items — Products identified as clearance or final sale, including end-of-life or discontinued items.
- Custom-made, personalized, or special-order items — Products manufactured, configured, adapted, or built to the customer's own specifications and requirements.
- On-Demand Items — Standard catalogue products not stocked by RobotShop and ordered specifically to fulfill a customer request.
- Professional & Specialized Equipment — See the Professional & Specialized Equipment Warranty page and Professional & Institutional Buyers (B2B) section in the Terms & Conditions.
How to Request a Return Authorization (RA)
While the same return policy applies, these orders require a separate contact process for returns.
- RobotShop Fulfilled Orders → submit a support ticket from your account under My Support Tickets.
- Marketplace Vendor Orders → submit a ticket from your account under My Marketplace Tickets to contact the vendor directly.
Note: Marketplace vendor products are normally labelled with SKUs starting with RM, and identified on the product page with the mention "Sold and fulfilled by [Vendor Name]".